Cancellation Policy

We respectfully ask that you provide us with a 24 hour notice of any schedule change requests or cancellations to receive a full refund. Please understand that when you cancel or miss your appointment, without providing a 24 hour notice, we are often unable to fill that appointment time. This is an inconvenience to your therapist and also means our other clients miss the chance to receive services they need. For this reason, any cancellations within 24 hours of your appointment time will incur a $25 fee.
A 'No call - No show' will be charged the full service fee for the session.
*Any refunds made will be back to the original form of payment and will incur a $5 credit card refund fee, if applicable.
*If you have any questions or concerns, please contact management by emailing mgr.carmeltherapyandwellness@gmail.com.